Client Specialist/UI IX Designer – NMCDC

The Center for Health Innovation’s New Mexico Community Data Collaborative is hiring a Client Specialist/UI IX Designer! Are you a highly motivated individual with an eye for design and excellent communication skills? Do you wish to work for a company that values employee well-being and work-life balance? If yes, then this is the career for you. You will act as liaison between the client and the internal data team to communicate needs and recommend solutions using our platforms technologies, while adhering to web accessibility standards and best practices. 

Salary: $42,000-$57,000

Application: Send resume and letter of interest to Joyce Rico, jrico@chi-phi.org

Position open until filled.

Job Description

Position: UX/UI Designer
Department: Information and Special Projects
Reports to: Director of Information and Special Projects
Date Reviewed/Revised: 6/20/23
Job Classification: Exempt full-time
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

A. Position Function Summary
Under the direction of the Director and/or Manager of New Mexico Community Data Collaborative (NMCDC), the User Interface (UI)/User Experience (UX) Designer will successfully communicate with NMCDC partners, clients, and staff to determine front end data product and visualization wants and needs, and translate this into an outline of possible solutions, given the constraints of available data and software. UI/UX Designer will work independently and with a team to design, develop, recommend, and enhance visual products including the NMCDC website layout, mobile applications, web maps, web applications, hub sites, and other products as requested. Design elements for the New Mexico Community Data Collaborative should have strong focus on user experience, accessibility, SEO principles, and applying standards and industry best practices, and will be constrained by the available tools and services provided by Esri. UI/UX Designer will develop wireframes, prototypes, and other constructs to outline product designs and will work with NMCDC site developers to implement the design. Designer is not expected to have skillset in tools such as PHP, HTML, CSS/SASS, JavaScript, or other front-end technologies or languages. The UI/UX Designer may be the only UI/UX Designer on the team, and must have the expertise, confidence, and ability to independently identify and recommend best design solutions. This position requires excellent research, analytical, interpersonal, organizational, and writing skills as well as professional discretion, independent judgement, and diplomacy.

The delivery of quality service and positive interaction with our customers is critical to the completion of all tasks within this job description, thus the employee is responsible for establishing and maintaining interpersonal relationships with site users, partners, and CHI/NMCDC employees in a courteous, respectful, and professional manner. Guidelines include all CHI policies and procedures.

B. Position Accountabilities

• UI/UX Designer duties:
• Under the direction of the Director and/or Manager of New Mexico Community Data Collaborative, the UI/UX Designer performs the implementation of CHI/NMCDC programs, goals, objectives, and service contracts.
• Coordinates, schedules and performs daily assignments and operations of the program.
• Constructs professional quality wireframes, prototypes, architectures, and other tools to share with clients, internal team, and NMCDC contractors.
• Represents CHI/NMCDC program at public and community meetings and collaborates with others to ensure program success.
• Research design solutions, best practices, and limitations and opportunities inherent with Esri software, and recommend design solutions.
• Interfaces directly with NMCDC clients and partners to assess data product needs, deliver solutions, solicit feedback, schedule meetings, and other communications as needed.
• Plans, implements, and tracks design progress within a team environment. Provides constructive feedback to staff and community teams.
• Attends semi-annual CHI staff meetings, NMCDC team meetings, client design consultation meetings, other meetings when appropriate and as essential to the program.
• Will adhere to established safety practices.
• Collaborate directly with NMCDC developers and contractors to ensure proper implementation of the design.
• Perform other duties as assigned.

C. Minimum Qualifications

• Education or training to include successful completion of related boot camp OR bachelor’s degree in related field (where 1 year of relevant experience may substitute for each year of bachelor’s program).
• Works well in a directed/supervised environment, self-motivated, and punctual.
• Skills: facilitation, project development and implementation, project assessment and reporting, detail oriented, organized, team player, and the ability to coordinate multiple project activities and players.
• Advanced in Microsoft Excel, to include the use of formulae and pivot tables
• Excellent client engagement and interaction skills
• Experience with designing layouts for websites and application interfaces; ability to adapt to different design styles and adhere to a brand; extensive practical experience and strong skills in graphic design and with overall website development.
• Experience with interaction-design methodologies, including documenting user flows, creating information architectures and wireframes, and presenting design ideas to clients and team members.
• Demonstrated comprehension of UX and UI design fundamentals: ability to execute a design concept, take art direction, modify, and evolve a design based on feedback, etc.
• Ability to use professional discretion and independent judgement to identify and implement optimal solutions.
• Able/willing to accept constructive feedback.

D. Desirable Qualities

• Bilingual: English/Spanish/ASL/or other language.
• Knowledge of New Mexico communities, culture, history, and geography.
• Analytical and the social ability to connect with individuals and groups.
• Knowledge of data sovereignty
• Demonstrated knowledge of accessibility standards including WCAG 2.0 and ADA Section 508 compliance, or ability to learn.
• Experience using Esri products, to include use of ArcGIS Online and ArcGIS Pro

E. Physical Demands

• Occasional prolonged standing/walking.
• Occasional lifting of supplies and/or equipment up to 50 lbs.
• Occasional driving short and /or long distances.
• Frequent use of computers and keyboard.

F. Working Conditions

• Considerable reaching, stooping, bending, kneeling, crouching.
• Intermittent pressure due to deadlines and working with the public.
• Must be able to travel locally, within New Mexico and by air nationally.
• Willing to work a flexible schedule: attending and facilitating some evening and/or weekend meetings and activities.

G. Special Requirements

• Must be willing to use personal vehicle during employment.
• Must be willing to do inter and intra state travel as needed.
• Must be willing to use personal cell phone for business purposes.
• Must be able to meet deadlines.
• Must be able to work independently and engage in decision making.
• Must be able to use knowledge and skills to make recommendations.
• Must be able to establish residency in New Mexico before date of employment.
• Must be able to work remotely.

The above statements reflect the general details considered necessary to describe the principal functions of the job as identified and should not be considered as a detailed description of all work requirements that may be inherent in the job.